FAQs

How long does it take for my order to be shipped out?

For Art Prints - They'll be shipped out within 2-4 business days

Do you have free shipping options? 

At the moment, I don't. Hopefully once my store grows, I'll have better shipping options set up in partnership with various shipping options.  If you do live in Ontario, I always have a local pickup option if you'd rather come by and do a curb side pickup!

Will I get a physical gift card mailed out to me?

The E-Gift card is an electronic gift card or store credit. The original purchaser's information and order number are stored on file, and is valid for 1 calendar year.

How do I redeem a gift card? 

Please get in touch with me, and I'll make this process as smooth as possible.  Please have your order number and the name of the original purchaser on hand when you're ready to redeem your gift card! Once's it's been redeemed, it is not transferrable.

Can I get a refund if I do not like the print?

If you are not satisfied with the print, please keep it in mint condition and ship it right back at your own expense. Once I receive the print, I'll refund you the cost of the print!

Can I get a refund on gift cards or tips? 

Gift cards and tips are non-refundable.

What if I want a large, custom sized art print? 

Please email me to place a custom order for sizes larger than 12x12 inches. My email is vinsia.maharajah@gmail.com.

Can I get a custom illustration done? 

Absolutely! My next commission window opens in mid-January! 

How much do commissions start at? 

$150.00 CAD for a personal-use portraits, and $250.00 CAD for business, music, brand and creator-use illustrations. 

How long do commissioned illustrations take to be done? 

Illustration commissions can take between 3 weeks to 2 months, or longer to complete, depending on the type of work, and how much work is required.  I evenly space out my commissioned work, so I can put all of my energy into them as they're being made.

Can I auction or re-sell your print? 

No, unless you have written and signed an agreement with me in regards to this.  Please view my legal section for more details.